# AI Call Routing Callers say what they need. AI connects them to the right person. No phone trees, no hold music. --- ### Call Routing #### How It Works ## AI handles what it can. Forwards what it can’t. Most calls get answered on the spot. Only the ones that need your team actually reach your team. ### AI handles directly - "What are your prices?" Answered from your info - "I need to book an appointment" Booked into calendar - "What are your hours?" Answered instantly - "Do you service my area?" Checked and confirmed No transfer needed — caller gets their answer on the spot ### Forwarded to your team - "There's a leak in my unit" Emergency tech - "I want to go ahead with the estimate" Sales / Owner - "I have a complaint about the job" Manager - "Can I speak with James?" James directly You define the rules — add or change anytime ## Calls reaching the right person, every time Don't just take our word for it. ### Testimonials **Rachel Torres** Office Manager, Keystone Property Management Phoenix, AZ Property Management > We have 3 offices across the metro. Before NextPhone, about 8 calls a day ended up at the wrong location. Now every call lands with the right crew — we stopped losing jobs to bad transfers. **Brian Caldwell** Operations Director, Caldwell Construction Nashville, TN Construction > We get around 40 calls a week. Our paralegal used to spend 2 hours a day just triaging — is this family law? Estate planning? Criminal? Now she does billable work instead. **Priya Sharma** Managing Partner, Sharma & Associates Chicago, IL Legal ## Hear it in action Listen to a real call handled by the AI --- ## FAQ ### How does NextPhone know where to route a call? You define routing rules based on caller intent, keywords, time of day, or any criteria. NextPhone listens to the caller's request and matches it to the right destination. No IVR menus needed. ### What happens if the right person doesn't answer? NextPhone follows your fallback rules: try another team member, take a detailed message, schedule a callback, or handle the request itself if it can (like booking an appointment). ### Can it route to cell phones or remote workers? Yes. Route to any phone number — office, cell, home, or VoIP. Different numbers for different times of day if needed. ### Does the person receiving the transfer know who's calling? Yes. NextPhone routes the call to the right person based on what the caller said, so your team knows who is calling and why before they pick up. ### How many routing rules can I set up? Unlimited. Route by department, service type, urgency, time of day, caller location, VIP status, or any combination. ### Can it handle after-hours routing differently? Yes. You set separate routing rules for business hours, after hours, weekends, and holidays. For example, during the day, route to your office line. After 6pm, route to your on-call cell. ## Get Started In Days ### Stop losing callers to bad transfers. See a live demo and have NextPhone routing calls in under a week.