AI Call Routing

Callers say what they need. AI connects them to the right person. No phone trees, no hold music.

Call Routing

How It Works

AI handles what it can. Forwards what it can’t.

Most calls get answered on the spot. Only the ones that need your team actually reach your team.

AI handles directly

  • "What are your prices?" Answered from your info
  • "I need to book an appointment" Booked into calendar
  • "What are your hours?" Answered instantly
  • "Do you service my area?" Checked and confirmed

No transfer needed — caller gets their answer on the spot

Forwarded to your team

  • "There's a leak in my unit" Emergency tech
  • "I want to go ahead with the estimate" Sales / Owner
  • "I have a complaint about the job" Manager
  • "Can I speak with James?" James directly

You define the rules — add or change anytime

Calls reaching the right person, every time

Don't just take our word for it.

Testimonials

Rachel Torres
Office Manager, Keystone Property Management
Phoenix, AZ
Property Management

We have 3 offices across the metro. Before NextPhone, about 8 calls a day ended up at the wrong location. Now every call lands with the right crew — we stopped losing jobs to bad transfers.

Brian Caldwell
Operations Director, Caldwell Construction
Nashville, TN
Construction

We get around 40 calls a week. Our paralegal used to spend 2 hours a day just triaging — is this family law? Estate planning? Criminal? Now she does billable work instead.

Priya Sharma
Managing Partner, Sharma & Associates
Chicago, IL
Legal

Hear it in action

Listen to a real call handled by the AI

FAQ

How does NextPhone know where to route a call?

You define routing rules based on caller intent, keywords, time of day, or any criteria. NextPhone listens to the caller's request and matches it to the right destination. No IVR menus needed.

What happens if the right person doesn't answer?

NextPhone follows your fallback rules: try another team member, take a detailed message, schedule a callback, or handle the request itself if it can (like booking an appointment).

Can it route to cell phones or remote workers?

Yes. Route to any phone number — office, cell, home, or VoIP. Different numbers for different times of day if needed.

Does the person receiving the transfer know who's calling?

Yes. NextPhone routes the call to the right person based on what the caller said, so your team knows who is calling and why before they pick up.

How many routing rules can I set up?

Unlimited. Route by department, service type, urgency, time of day, caller location, VIP status, or any combination.

Can it handle after-hours routing differently?

Yes. You set separate routing rules for business hours, after hours, weekends, and holidays. For example, during the day, route to your office line. After 6pm, route to your on-call cell.

Get Started In Days

Stop losing callers to bad transfers.

See a live demo and have NextPhone routing calls in under a week.